Antony Musee Kimwele

Administered and maintained the company's booking system and online portal, ensuring 99.9% uptime and seamless operations for critical business functions.

Provided remote IT support to 3+ international offices (Kenya, Uganda, Kigali), resolving 100+ daily technical issues and maintaining high user satisfaction.

Procured, configured, and managed Next-Generation Firewalls, enhancing network security by mitigating 20% of potential cyber threats and bolstering data protection.

Monitored Network Operations Center (NOC) and Security Operations Center (SOC) operations, achieving real-time detection and rapid response to all security incidents.

Utilized XDR tools for proactive threat detection and response across endpoints, networks, and servers, reducing system vulnerabilities by 15% annually.

Implemented Customer Identity and Access Management (CIAM) solutions, significantly enhancing secure access management and compliance for company systems.

Managed and maintained company-wide networks (LAN/WAN) and critical infrastructure, supporting 150+ users and ensuring uninterrupted connectivity.

Conducted preventive maintenance for hardware, networks, and peripherals across 5+ branches in East Africa, reducing system downtime by 10%.

Maintained and troubleshot Active Directory, user profiles, and remote desktop connections for 100+ users, ensuring seamless access and productivity.

Procured and configured network security tools, including firewalls and intrusion prevention systems, strengthening network defenses against evolving threats.

Monitored and managed cybersecurity incidents, ensuring swift triaging and resolution within defined SLAs to minimize impact.

Implemented and managed SAP Business One installations on user PCs, facilitating critical business operations for 50+ users.

Configured and managed Cyberoam routers for enhanced network security and content filtering, improving network performance by 15%.

Acted as the first point of contact for all IT issues, successfully resolving 90% of hardware and software faults internally.

Provided specialized IT support to 10+ vessel crews, troubleshooting VSAT, satellite phones, and sea map installations to ensure uninterrupted maritime operations.

Assisted users remotely using TeamViewer, ensuring critical IT equipment functionality on vessels and minimizing operational disruptions.

Implemented and monitored security protocols for maritime IT systems, enhancing data protection and incident management capabilities.